Ordering Donor Milk
Ordering procedures for outpatients:
Please call Cynthia at 617-527-6263 ext. 4 with the following information:
- Name of primary contact for the patient (such as a parent or guardian).
- Address and phone number of the primary contact person
- Name and phone number of prescribing care provider
- Credit card information
We must receive the faxed prescription from the physician or nurse practitioner at the milk bank prior to the dispensing of any outpatient donor human milk. Orders may be picked up at our office, couriered for local delivery or shipped via FedEx Priority Overnight.
Please note, Mothers’ Milk Bank Northeast is closed on Saturdays and Sundays.
Ordering procedures for hospitals:
Setting up a new account:
Contact Cynthia at 617-527-6263 ext 4 to let us know you are ready to set up an account. Then download the Hospital Information Form by clicking Hospital Information Form. Please complete this form and return it to us.
Once the account is setup you will be ready to order. Please provide us with the size and number of bottles you would like to order.
We have three different sizes of bottles:
- 50 ml (1.7 oz)
- 100 ml (3.4 oz)
- 200 ml (6.8 oz)
If needed for your hospital, please include a PO# with each order, unless you have a standing PO#.
Please contact us the day before you want to order milk or if you need an order shipped that day, please contact us by 10:00 am. Any orders after that time are charged a rush delivery fee of $75.
When you are ready to make an order, please send us an email at firstname.lastname@example.org or call Cynthia at 617-527-6263 ext 4.
*Please note that we are closed Saturdays and Sundays.
If you are local, we can arrange a courier to deliver the milk, or we ship our packages Priority Overnight via Federal Express Monday through Friday for delivery Tuesday through Saturday.
The milk will arrive in an insulated box packed in dry ice. Please be careful when removing the bottles if there is still dry ice inside.
Local home recipients may pick up their DHM at our office or pay for our local courier service to deliver to the home.
Outlying hospitals and home recipients receive their deliveries via overnight FedEx Express Priority Overnight.
FedEx charges extra for Saturday delivery and does not deliver on Sundays.
Orders need to be received by 9:00 am on the day of shipping. Orders arriving after 11:00 am will be charged a rush fee of $75.